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Polk Physical Therapy is a single location, single provider clinic in rural southeast Tennessee. Founded and operated by PT Bryan Clary, the clinic is run by just a 2-person team: Bryan as the only treating clinician, and his wife managing front desk operations and billing.
Polk Physical Therapy faced a significant challenge when they branched out on their own: how to independently manage the full administrative and clinical workload as such a small team.
After leaving the partnership and their prior EMR, Bryan and his wife knew how to run daily clinical operations, but lacked as much experience in billing and EMR administration. The thought of transitioning to a new system, importing years of patient data, and having to learn a new platform while still providing clinical care felt overwhelming.
“The switch over from our prior program was very scary. We didn’t know how we were going to do that,” Bryan said. “But Prompt walked us through everything. We felt like we were taken care of.”
As the only clinician, Bryan needed to be able to quickly see everything about his patient at a glance, so that he could provide the best experience–and can keep himself organized.
Switching to Prompt was “imperative, because we could do everything from the same module,” Bryan said. “So if I’m in the back, I can see their evaluation, their daily note, but I can easily click on another tab and see what my wife in the front is looking at.”
Because their previous partnership had handled all the billing on their prior EMR, making the switch “was very daunting,” for their small team, but “Prompt made the process so seamless.”
They needed to be able to quickly learn everything they needed to do to keep their billing in particular running smoothly. In addition to the Prompt support team to walk them through their set-up, “the training modules in Prompt U were incredible for [my wife] to learn how to bill and what that process would be,” Bryan said.
Prompt’s intuitive workflows and AI features allow Bryan to finish his notes during the day, rather than needing to take them home at night.
PredictionHealth also has “cut hours out of my day,” Bryan said. “And my documentation is better than it’s ever been. For the first time in 15 years of being a physical therapist, I’m looking my patient eye-to-eye, and we’re having a very connected conversation where I’m not encumbered by trying to write down what they’re saying. [Because of AI], I’m getting the whole story, and I know it’ll be there when I’m ready to do my notes.”
On top of the time it has saved Bryan and his wife in running the clinic, Prompt has also helped their students and techs get acclimated and up to speed “weeks earlier” than on their prior EMR.
“Right now as I have students cycling through the clinic, I’m able to show them Prompt, and I’m able to show them one of the benefits of working here is a system where you’re not going to get overwhelmed and inundated trying to get your notes done in the evening,” Bryan said.
The illustrations in Prompt’s “Treat & Flow” tab have also saved Bryan and his students time during clinical care. “If they have a question, they can look at the picture in Prompt and remember how to do an exercise. Which has made my life a lot easier, because there’s no interruption of care in another part of the room.”
Switching to Prompt has made life easier for Bryan and his wife in the day-to-day running of the clinic, but the benefits extend to his patients, too. “I want people to feel when they come to our rural clinic that the technology that we have is equal to or better than what they would get in a big city,” Bryan said.
Bryan’s wife can send all the intake paperwork to patients ahead of their first visit, so when they come in, they can just get going. “And that goes a long way in a rural area, that they’re not giving something up by not traveling somewhere else.”
And at the end of the day, Bryan and his wife can go home and just be family. “When we get home in the evening, we’re able to concentrate on our kids, and not worry about things that may or may not have gotten done during the day. When we go home, work’s at work,” he said.