Dynamic Home Therapy gains 10% profit and 300+ visits annually with Prompt + OnusOne

Dynamic Home Therapy was at a crossroads.

The neuro-focused, hybrid practice had grown steadily since 2012, but by 2022, profit margins were shrinking, cancellations were climbing, and clinicians were feeling stuck.

That’s when founder Dr. Jen Brown made the decision to switch to Prompt for EMR and billing, and to implement OnusOne as a flexible compensation model for her team.

Since making the switch, the practice has:

• Increased annual visits by over 300 visits YoY
• Improved profit margins by 10%
• Reduced cancellations from 11% to 5% (and to just 3% for some providers)
• Increased staff engagement, accountability, and retention
  

Together, Prompt and OnusOne have helped Dynamic Home Therapy grow sustainably while empowering their team with more visibility, flexibility, and control.

One platform to manage care and compensation

Dynamic Home Therapy operates across multiple counties in the Greater Philadelphia area, offering OT, PT, and speech therapy services through both mobile and in-clinic visits.

In a high-complexity, one-on-one care model, every visit matters—and so does every minute of staff time.

With Prompt, Jen’s team now has easy access to scheduling, documentation, and billing in one place. And with OnusOne, a compensation platform that tracks clinician productivity in real time and ties pay to their contributions and outcomes, her clinicians are rewarded directly for performance. This gives them more reason to engage with their caseload and schedule proactively.

“Prompt’s reports and dashboards help us track cancellations, visit volume, and revenue per visit,” Jen said. “Then OnusOne connects those metrics directly to compensation, so it’s all aligned.”

Better data = better decision-making

Before switching to Prompt, Dynamic Home Therapy’s legacy EMR lacked the flexibility and insight needed to manage a hybrid model at scale. “We were also getting ready to expand, and we needed something more intuitive for our admin team and our clinicians,” Jen said.

Prompt made it easier to track productivity and performance, which became even more valuable when paired with OnusOne.

Prompt made it easier to track metrics that OnusOne relies on. We could see the difference right away.

During the rollout, the leadership team:

• Tracked therapist data for 3 months before going live
• Held one-on-one training sessions to help staff understand their OnusOne portals
• Protected existing salaries while easing into performance-based compensation
• Used Prompt’s reporting to analyze KPIs weekly and monthly
  

“It was a lot all at once,” Jen said. “But doing both together actually helped us. Prompt made it easier to track metrics that OnusOne relies on. We could see the difference right away.”

Culture shift: more engagement, less micromanagement

The new model gave clinicians a clear understanding of their impact—and empowered them to take initiative.

“Now they’re logging into their portals, looking at performance, asking billing questions, and helping fill cancellations. Before, there was no reason for them to do that.”

The ripple effects showed up quickly:

• Cancellation rate dropped from 11% to as low as 3% for some staff
• Visit volume increased by over 300 visits a year
• Therapist retention improved, especially among top performers
  

Even Jen’s admin team felt the difference. “We don’t have to micromanage anymore. My office manager now spends less time on scheduling and more time on business-critical work.”

A recruiting advantage in a competitive market

Prompt and OnusOne haven’t just helped Jen manage her current team—they’ve made it easier to attract new talent.

“When I show new candidates their potential plans using OnusOne, most say, ‘I’ve never seen anything like this in an interview before,’” Jen said.

New grads and experienced hires alike now start on salary and transition into a performance-based plan after a few months. “We give them time to get comfortable, build their caseload, and understand the system.”

That clarity and flexibility is a huge differentiator—and it’s helped the leaders at Dynamic build a team that’s bought in.

Scalable operations. Transparent performance.

Today, Dynamic Home Therapy continues to use Prompt and OnusOne together to drive growth. Monthly check-ins and quarterly reviews facilitated by Jen and the leadership team at Dynammic help therapists understand their own performance and give leadership insight into how to support them.

And when it comes to patient care? “We’re meeting more needs, more quickly,” Jen said. “We’ve got patients with progressive neurological conditions who can’t afford to wait—and now we can get them started sooner.”

Dynamic Home Therapy’s success shows what’s possible when technology aligns your team, your data, and your financial goals.

‍Schedule your demo today and see how Prompt + OnusOne can elevate performance across your entire practice.