See Prompt in action!
See Prompt in action!
At Prompt, we're on a mission to improve patient outcomes at scale. To achieve this goal, we are strategically building features that use AI.
As a physical therapist, chances are you didn’t start your career thinking about how “artificial intelligence” might one day be part of your daily work. But here we are: AI is no longer a buzzword. It’s a practical tool shaping how modern clinics run.
What used to be a manual, time-consuming process of managing and growing a practice is now more streamlined thanks to technology. And at Prompt, we’ve built AI directly into our platform. Not as a gimmick, but as a way to help clinics reduce inefficiencies, improve patient care, and grow your business sustainably.
In this article, we’ll walk through how Prompt leverages AI to simplify clinic operations, enhance patient experience, and boost profitability, all while keeping control in the hands of your staff.
At its core, AI is about enabling machines to perform cognitive tasks we typically associate with human intelligence, helping with things like reasoning, problem solving, and learning.
For rehab practices, that means moving away from time lost to repetitive manual tasks, and instead focusing more energy where it matters most: patient care.
And although some people have concerns about AI replacing people in certain roles, for others, that’s the goal.
“I actually want AI to replace some of the tasks that I do not find meaningful or fulfilling. Things like data entry, appeal letters, and repetitive documentation. None of us went to school to do that work. If AI can take it off our plate, it frees us up to create the best patient experience possible,” says Amanda Brewer, PT and owner at Brewer Physical Therapy.
At Prompt, we’ve taken that sentiment to heart, and all our AI is designed to remove those less-than-meaningful or time-consuming tasks.
“Our goal is to automate as many of the tasks in a practice that don’t require direct human intervention as possible. That enables your team to spend more time focusing on your patients, leading to better outcomes and a better patient experience,” says Adam Baliatico, co-founder of Prompt.
Prompt is designing software with AI at its foundation, which means it’s being built from day one with therapists and rehab clinics in mind.
With embedded AI technology, clinicians and administrators have support exactly where and when they need it. Without needing to wait for systems to sync or remember multiple logins, clinics can operate more smoothly and more efficiently.
This built-in approach to AI is a major differentiator—tools that rely bolted-on solutions that often create friction instead of reducing it. With Prompt, AI is natively integrated, ensuring speed, accuracy, and scalability from the start.
Platforms like Prompt that are designed with AI from the ground up streamline documentation, reduce administrative burden, and support clinic growth from day one.
Traditionally, keeping a full schedule has required endless phone calls, manual waitlists, and plenty of staff time. Prompt’s AI-powered schedule filler changes that. Filling schedules with Prompt can reduce empty appointment slots by 30% on average.
The system automatically matches open appointment slots with under-scheduled patients, helping clinics maintain consistently full calendars. Staff can still approve appointments before they’re confirmed, giving you the same control with far less effort.
The results of an automated schedule filler:
Plus, most modern patients don’t actually want to play phone tag with your front desk. They want to be able to schedule appointments that work for them on their own time.
“Patients can schedule their own appointments, they get alerts if they’re under-scheduled, and it’s completely automated. For us, that means maximizing capacity and ensuring patients actually complete their plan of care,” says Sterling Carter, PT and owner of Sterling Physical Therapy and Wellness.
Patient retention is critical, but tracking plan of care compliance manually is cumbersome. Prompt’s automated plan of care tool helps ensure patients stick to their prescribed schedules.
By analyzing plans of care against actual scheduling, Prompt identifies when patients are falling behind and sends automatic reminders to keep them on track. Online scheduling makes it even easier for patients to rebook themselves.
Patients who self-book are 27% less likely to cancel their appointment, and clinics using Prompt’s scheduling tools average $32,000 more per provider per year.
The results of automated plan of care compliance:
“We’ve seen significant increases in both show rates and completed visits. Patients are sticking with care, and we’re hitting the industry averages for visits per episode consistently. That’s something that wasn’t happening before,” said Sterling.
Billing errors and improper coding are a leading cause of claim denials. With Prompt’s AI-powered claim scrubbing and compliance tools, issues are flagged before claims are submitted, dramatically reducing costly rework. Prompt’s claim validation engine prevents over 80% of potential denials.
The system becomes your built-in compliance expert, allowing billers to spend more time resolving the few problem claims that remain.
The results of automated claim scrubbing:
“We just went through a Medicare audit pulling 40 charts, and we passed with flying colors. That peace of mind comes from AI catching the documentation and coding issues in real time before they ever become a problem,” says Steve Ryland, PT and CEO, Align Physical Therapy.
Manually reviewing and sorting claims eats up valuable staff time. Prompt’s automated claim posting engine handles 90–95% of the work, posting cash and patient responsibility, submitting secondary claims, and flagging denials for staff review. And as a result, Prompt clinics get paid in under 17 days on average.
The results of accelerated clean claim posting:
Selecting the right CPT codes can be stressful for therapists, and incorrect coding leads to underpayments or audit risk. Through our integration with PredictionHealth (now part of Prompt Health), Prompt uses AI models to recommend accurate CPT coding and highlight both revenue opportunities and compliance risks. Without Prompt, about 20% of all claims are billed with incorrect coding.
The results of automated CPT code compliance checks:
CPT code compliance doesn’t just help you get your claims processed faster; it can actually help you earn a higher rate per each visit by choosing the right codes, every time.
“Our reimbursement per visit went up almost instantly. The system helps therapists recognize when documentation supports higher-value codes, and we’ve seen an average $4 lift in revenue per visit,” says Will Capraro,VP of Business Development at FYZICAL Chicago.
Another cornerstone of Prompt’s AI is Sidekick, our real-time documentation assistant. Sidekick listens during patient visits and drafts clinical documentation instantly, giving therapists a massive head start on notes. By reducing time spent typing and remembering details after the fact, Sidekick helps clinicians focus fully on the patient while ensuring accurate, compliant, and thorough documentation.
The results of AI-assisted documentation with Sidekick:
AI isn’t about replacing humans. When done right, it’s about giving your team the tools to focus on what they do best: treating patients and driving positive outcomes.
At Prompt, our AI-powered features are constantly at work to reduce inefficiencies, improve compliance, and grow revenue, all while leaving the decision-making power with you.
“Our therapists tell me flat out: they’ll never work anywhere that doesn’t have these AI tools. It’s reduced burnout, improved retention, and made the workday feel sustainable again,” says Amanda.
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